Privacy Policy

1. About This Policy

Headstart Tuition ("we", "us", "our") operates a tutoring platform connecting parents and students with qualified tutors. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at headstarttuition.com.au and related services.

By using our platform - including signing in via Google OAuth - you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, and profile data provided when you sign in via Google OAuth or register directly.
• Parent & student information: Student name, grade, subjects, learning needs, and home address (for in-person sessions).
• Tutor information: Professional credentials, availability, subjects taught, ABN, and bank details for payments.
• Payment information: Billing details processed securely through Stripe. We do not store card numbers on our servers.
• Communication records: Messages between parents and tutors through our platform.
• Lesson data: Session notes, progress reports, and booking history.
• Usage data: Log data and cookies necessary to operate the platform.

3. Google OAuth & Sign-In

We use Google OAuth 2.0 to allow users to sign in securely without creating a separate password. When you sign in with Google, we receive your name and email address from Google. We use this information solely to create and manage your account on our platform.

We do not access your Google Drive, Gmail, contacts, or any other Google services. You can revoke our access at any time via your Google Account permissions.

4. How We Use Your Information

• Match students with appropriate tutors
• Facilitate lesson scheduling, booking confirmations, and rescheduling
• Process payments securely via Stripe
• Send service-related communications (booking confirmations, lesson reminders, invoices)
• Track student progress and generate progress reports
• Operate and improve our platform
• Comply with legal obligations

5. Payment Processing - Stripe

All payments are processed by Stripe, a PCI-DSS compliant payment processor. Your card details are transmitted directly to Stripe and are never stored on our servers. By making a payment, you also agree to Stripe's Privacy Policy.

6. Information Sharing

We do not sell or rent your personal information. We share limited information only as necessary:

• Tutors: Receive student name, grade, subjects, learning needs, and contact details for lesson coordination.
• Service providers: Stripe (payments), email delivery services - bound by confidentiality agreements.
• Legal requirements: Where required by law or to protect the safety of users.

7. Data Security

We implement industry-standard security practices to protect your data, including encrypted connections (HTTPS) and secure data storage. Payment data is handled exclusively by Stripe and is never stored on our servers.

8. Children's Privacy

Our platform is designed for parents to arrange tutoring for their children. Student information is collected solely for the purpose of delivering tutoring services and is only done with full parental consent. We do not knowingly collect personal data directly from children under 13.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your account and associated data
• Opt out of non-essential communications
• Revoke Google OAuth access at any time

To exercise any of these rights, contact us at indiana@headstarttuition.com.au.

10. Cookies

We use essential session cookies to keep you logged in and remember your preferences. We do not use third-party advertising or tracking cookies.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or requests, please contact:
Headstart Tuition
Email: indiana@headstarttuition.com.au
Phone: (+61) 417 280 053